Process Improvement Training

Business Process Improvement Training

Business process improvement, also known as Continuous quality improvement (CQI) is used in organizations as a strategy to bring about continuous organizational change.  It is a systematic approach for continually improving all processes that deliver products and services.  These can be incremental improvement to processes over time or dramatic or more immediate changes.  All processes are continually reviewed in terms of their efficiency, effectiveness, and flexibility.

There is considerable research and applied material concerning CQI in most industries.  A Google search can yield well over 6.9 million listings.  For our purposes, we will present CQI in a generic format so that any industry can understand the basic elements, principles, and tools.

There are four basic principles to CQI:

  1. Develop a strong customer focus,
  2. Continually improve all processes,
  3. Involve employees, and
  4. Mobilize both data and team knowledge to improve decision-making

There are several methods to develop process improvement training in an organization, the most prominent are retaining a consultant to facilitate, lead, and train process improvement teams and retaining a consultant to train process improvement facilitators in a company who can then be responsible for facilitating, leading, and training employee-driven process improvement teams.  I provide both methods, yet the method presented below is a Train the Trainer method.  If you have interest in retaining me to facilitate, lead, and train process teams, I am, of course, pleased to work with you to develop a meaningful proposal.

Train the Trainer – Process Improvement Training

  • Use Goal/QPC’s Memory Jogger 2 – A Pocket Guide of Tools for Continuous Improvement and Effective Planning
  • Three 8-hour trainings, with materials (over 3 days)
  • Training to cover:
    • Problem Solving/Process Improvement Model
      • Plan – Do – Check – Act PDCA Cycle
      • 7-Step Method Review
      • Team Guidelines – From “me” to “we”
    • Introduction to Tools and how to select
    • Tools – review Memory Jogger 2™ to explain and discuss examples with Trainers
      • Activity Network Diagram (AND) – Scheduling sequential and simultaneous tasks
      • Affinity Diagram – Gathering and grouping ideas
      • Brainstorming – Creating bigger and better ideas
      • Cause and Effect/Fishbone Diagram – Find and cure causes, not symptoms
      • Check Sheet – Counting and accumulating data
      • Data Points – Turning data into information
      • Flow Chart – Picturing the process
      • Force Field Analysis – Positives and negatives of change
      • Matrix Diagram – Finding relationships
      • Run Chart – Tracking trends
      • Tree Diagram – Mapping the tasks for implementation
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