Genius Training Programs

Genius Training is Offered in 5 1-Day Modules

These one-day trainings will cover the following topics:


Customer Service




Team Development

  • Customer Service Attributes
  • Customer Serice Principles and Practices, and
  • Customer Service Action Planning
  • Communication Attributes
  • Communication Principles and Practices, and
  • Communication Action Planning
  • Leadership Attributes
  • Leadership Principles and Practices, and
  • Leadership Action Planning
  • Six Management Attributes
  • Management Principles and Practices, and
  • Management Action Planning
  • Team Attributes
  • Teamwork Principles and Practices, and
  • Teamwork Action Planning

As part of the training program, each participant will receive an Innermetrix ADVanced Insights Assessment containing a DISC Index, Values Index, and Attributes Index.  The assessment will be used during eacch of the Genius Training Programs to help each participant understand not only their own preferred behaviors, values, and decision making talents, but those with whom they interact.

This program is approved throught the Massachusetts Workforce Training Fund Express Program for 50% reimbursement for each participant for eligible organizations.

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