Conflict Resolution and Negotiation Training

Conflict Resolution and Negotiation – Four Sessions | One Day

Note: Exercises will be presented for participants to complete during each of the program training segments.

Prerequisite: Dynamic Negotiating Approach Diagnostic (DYNAD) Online Survey Instrument and DISC Index for all participants

  • Understanding how conflict begins
    • Goals, personality conflicts, scarce resources, styles, and values
  • Negotiation Management Styles
    • Competing, Collaborating, Compromising, Avoiding, Accommodating
    • Survey results
    • Thomas-Kilmann Conflict Mode Instrument
  • Interest Based Bargaining
    • The Principles of Interest-Based Bargaining
    • Where IBB Works Best
    • Is IBB Right For Your Organization?
  • Negotiations – getting to yes by resolving conflicts
    • 4 principles for effective negotiation
    • 3 common obstacles and how to overcome
    • BATNA
    • MLATNA
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